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Intake Director | ABA Operations

Behavior Frontiers • Full-time • El Segundo, California, United States • $115k - $130k / year • 3m ago

Intake Director (Healthcare Operations / Sales Leadership)

Compensation: $115,000–$130,000 + Bonus

Job Type: Full-Time

Location: BFHQ | El Segundo, CA

Lead Growth. Drive Impact. Help Families Access Life-Changing Care.

Behavior Frontiers is a leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are committed to delivering the highest quality clinical care through innovation, compassion, and operational excellence. As one of the fastest-growing providers in the field, we are expanding rapidly—and we’re looking for a dynamic Intake Director to help lead that growth.

This is a high-impact leadership role responsible for driving client intake performance, optimizing conversion strategy, and leading a team that connects families to critical care services. You’ll play a key role in scaling our center-based and in-home programs by ensuring strong referral pipelines, high conversion rates, and exceptional client experiences.

If you thrive in a data-driven, performance-focused environment and are excited to lead teams, build partnerships, and drive measurable growth—this role is for you.

How You’ll Help Create a World Without Limits:

Lead, coach, and develop a team of Intake Coordinators and Specialists (10–12 direct reports)
Own and drive intake performance, including lead conversion, response time, and KPI achievement
Develop and execute strategies to increase referral volume and improve conversion rates
Serve as a key leader in payor relations, including presentations, reporting, and partnership management
Build and maintain strong relationships with referral partners (diagnosticians, pediatricians, healthcare providers)
Collaborate cross-functionally with Sales, Marketing, Scheduling, Clinical, and Business Development teams
Oversee intake processes to ensure efficiency, compliance, and high-quality client experience
Analyze performance data to identify trends, gaps, and opportunities for growth
Act as an escalation point for complex intake or lead issues
Play a critical role in filling ABA center capacity and supporting company-wide expansion goals

What Makes Someone Successful in This Role

Top performers in this role typically:

Are highly results-driven and motivated by hitting and exceeding growth targets
Thrive in fast-paced, high-volume, performance-based environments
Excel at leading teams with accountability, coaching, and clear expectations
Are confident communicators who can represent the organization internally and externally
Use data and metrics to drive decisions and performance improvements
Build strong relationships across teams and with external partners
Balance strategy and execution—able to think big while managing day-to-day performance

Minimum Requirements:

Bachelor’s Degree required
5+ years of experience in healthcare operations, intake, or revenue cycle management
3+ years of experience managing teams (10+ direct reports preferred)
Proven success in driving KPIs, conversion metrics, and operational performance
Strong knowledge of healthcare funding sources, payors, and referral processes
Excellent leadership, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

Experience in ABA therapy, behavioral health, or pediatric healthcare
Experience in managing call center operations high preferred
Background in sales, client acquisition, or intake conversion strategy
Experience with CRM systems (Salesforce preferred)
Strong experience working with referral networks and provider partnerships

Why Behavior Frontiers is perfect for you:

Medical, Dental, and Vision Insurance
401(k) with company match after 6 months of employment
Paid Personal Time Off
Paid Holidays
Paid Sick Leave
Free Telehealth: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
Employee Assistance Program: Free access to support some services (financial, legal, counseling, etc.)
Deals: Exclusive discounts and savings to 500+ companies and more
Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more
Lab Testing Discounts: 10-80% off costs of routine lab work
New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide

Why Join Behavior Frontiers?

Be part of a mission-driven healthcare organization transforming lives
Lead a high-performing team in a critical growth function
Directly impact access to care for children and families
Join a rapidly expanding company with strong career advancement opportunities
Build valuable experience in healthcare leadership, operations, and growth strategy

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.